Last Updated: December 2025
Effective Date: December 2025
These Terms and Conditions ("Terms") constitute a legal agreement between you ("Client," "you," or "your") and Axiom Auto ("we," "us," "our," or "Company") governing your use of our automotive diagnostic and maintenance services. By scheduling an appointment, submitting a service request, or utilizing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
These Terms apply to all clients, whether individual vehicle owners or fleet managers, utilizing services at our facility located at 71 Ubi Road 1, #08-42 Oxley Bizhub, Singapore 408732.
Axiom Auto provides professional automotive diagnostic and maintenance services. Services include but are not limited to comprehensive vehicle health checks, electrical system diagnosis, cooling system maintenance, and related automotive assessments. All services are performed by qualified technicians using appropriate equipment and methodologies.
Appointments are scheduled by phone or contact form submission. We will confirm appointment times and provide estimated service duration. While we strive to maintain schedules, actual service times may vary based on findings and vehicle condition. Clients will be notified of significant time variations.
Vehicles must be delivered to our facility at scheduled times. Clients are responsible for ensuring vehicles are accessible and that all relevant information is provided. Collection arrangements should be made in advance. Vehicles left beyond agreed collection times may incur storage fees after 48 hours.
Diagnostic assessments proceed based on initial service request. Any repair work beyond the scope of diagnostic service requires explicit authorization. We will provide cost estimates before performing additional work. Failure to authorize work within 7 days may result in reassembly and return of vehicle in existing condition.
Clients must provide accurate information regarding vehicle history, symptoms, and previous service work. Incomplete or inaccurate information may affect diagnostic accuracy and service recommendations.
Clients represent that vehicles presented for service are legally registered and roadworthy to the extent necessary for safe assessment. Clients must disclose any known safety concerns or operational limitations.
Clients are responsible for removing valuable items from vehicles before service. Axiom Auto is not responsible for personal property left in vehicles.
Clients agree to pay all charges for services rendered according to agreed terms. Payment is due upon service completion unless alternative arrangements have been established.
Service prices are quoted in Singapore Dollars (S$). Comprehensive vehicle health checks are priced at S$320, electrical system diagnosis at S$380, and cooling system service at S$420. Prices include diagnostic labor and basic reporting. Additional repair work is quoted separately.
Cost estimates for repair work are provided based on assessment findings. Actual costs may vary if additional problems are discovered during repair. Clients will be notified of variations exceeding 15% of estimated costs before work proceeds.
We accept cash, bank transfers, major credit cards, and debit cards. Corporate accounts may arrange invoice payment terms subject to credit approval. Payment is due upon service completion unless alternative arrangements are documented in writing.
Invoices not paid within 30 days of service completion may accrue interest at 1.5% per month. We reserve the right to suspend service for accounts with outstanding balances exceeding 60 days.
Service prices may be adjusted periodically. Changes apply to services scheduled after announcement. Existing appointments honor quoted prices at time of booking.
While we employ systematic diagnostic methods and professional equipment, vehicle systems are complex and diagnostic findings represent our professional assessment based on available information and testing. We do not guarantee that all potential issues will be identified in a single assessment.
Repair work carries a 90-day warranty on labor and parts installed by Axiom Auto. Warranty covers defects in workmanship but does not extend to normal wear, abuse, or issues unrelated to performed services. Parts carry manufacturer warranties which we will assist in claiming if needed.
We cannot guarantee specific vehicle performance outcomes or prevent all potential failures. Recommendations are based on current condition assessment and do not predict all future maintenance needs. Client decisions regarding maintenance timing affect outcomes.
Our liability is limited to direct damages resulting from negligence in service performance. Maximum liability for any claim does not exceed the amount paid for the specific service in question.
We are not liable for indirect, consequential, or incidental damages including but not limited to loss of use, lost profits, rental car costs, or inconvenience. This limitation applies even if we have been advised of possible damages.
Parts and products supplied by third-party manufacturers carry manufacturer warranties. Our liability regarding these items is limited to facilitating warranty claims and replacement of defective parts.
We are not liable for service delays or inability to perform services due to circumstances beyond reasonable control including natural disasters, government actions, labor disputes, or supply chain disruptions.
Appointments may be cancelled or rescheduled with at least 24 hours notice without penalty. Cancellations with less than 24 hours notice may incur a S$50 administrative fee. No-shows may result in charges up to 50% of scheduled service cost.
We reserve the right to cancel or reschedule appointments due to staff availability, equipment issues, or facility limitations. Clients will be notified as soon as possible and offered alternative appointment times.
Appointments may be rescheduled without penalty due to severe weather, public emergencies, or other extraordinary circumstances affecting facility access or operations.
Assessment reports and documentation are provided for client use in vehicle maintenance planning. Reports remain the property of Axiom Auto. Clients receive a license to use reports for their vehicle maintenance purposes but may not reproduce, distribute, or commercialize report content.
Our diagnostic methodologies, assessment checklists, and procedural documentation are proprietary. Clients may not copy, adapt, or use these materials for commercial purposes.
Vehicle information and service records are maintained confidentially. We do not disclose client information to third parties except as necessary for service provision, payment processing, or when required by law. Additional information about data handling is available in our Privacy Policy.
Disputes should first be addressed through direct communication with our management team. We are committed to resolving concerns fairly and promptly. Contact us at [email protected] to initiate dispute resolution.
If informal resolution is unsuccessful, disputes may be referred to mediation through the Singapore Mediation Centre. Both parties agree to participate in good faith mediation before pursuing other remedies.
These Terms are governed by the laws of Singapore. Any legal proceedings will be conducted in Singapore courts. Both parties submit to the exclusive jurisdiction of Singapore courts for dispute resolution.
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between client and Axiom Auto. Previous understandings or representations not documented in these Terms are superseded.
If any provision of these Terms is found invalid or unenforceable, remaining provisions continue in full effect. Invalid provisions will be modified to achieve the intended purpose to the extent possible.
Failure to enforce any provision does not constitute waiver of that provision or right. Waivers must be documented in writing to be effective.
Clients may not assign rights or obligations under these Terms without written consent. We may assign these Terms to successor entities or related companies.
Official notices should be sent to the addresses below. Email notices are effective upon transmission. Postal notices are effective three business days after mailing.
These Terms may be updated to reflect service changes, legal requirements, or operational improvements. Material changes will be communicated through email notification and website posting. Continued use of services following changes constitutes acceptance of modified terms. Clients who disagree with changes may discontinue service use.
For questions regarding these Terms or service agreements, please contact:
Legal Department
Axiom Auto
Email: [email protected]
Phone: +65 6493 7281
Address: 71 Ubi Road 1, #08-42 Oxley Bizhub, Singapore 408732
By using Axiom Auto services, you acknowledge reading and accepting these Terms and Conditions. These Terms protect both client and service provider interests and establish clear expectations for professional automotive service delivery.